Terms & Conditions
TERMS AND CONDITIONS
Evan Concept for Contracting & Decorations
Website: https://evanconcept.com/
Effective Date: November 2026
Last Updated: November 2026
Applicable Country: Arab Republic of Egypt
Currency: Egyptian Pounds (EGP)
1. Introduction and Acceptance of Terms
Welcome to Evan Concept.
These Terms and Conditions govern your access to and use of the Evan Concept website, including browsing, purchasing products, submitting orders, communicating with our customer service team, and using any other services provided through our website.
Evan Concept for Contracting & Decorations (hereinafter referred to as "Evan Concept", "we", "us", or "our") operates an online platform offering decorative products, wall art, canvas prints, framed artwork, and related home decoration products.
By accessing, browsing, registering on, or placing an order through our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
If you do not agree with any part of these Terms and Conditions, please discontinue using our website.
These Terms and Conditions apply to all website visitors, registered customers, purchasers, and individuals interacting with our online services.
2. Company Information
The website is owned and operated by:
Official Legal Company Name: Evan Concept for General Contracting, Public Supplies, and Decoration
Commercial Brand Name: Evan Concept
Commercial Registration Number: 263186
Tax Registration Number: 207-489-773
Website: https://evanconcept.com/
Country of Registration and Operation: Arab Republic of Egypt
Official Registered Business Address:
4 Hami Abdel Aaty Street, Eighth District, Nasr City, Cairo, Arab Republic of Egypt.
Customer Service Channels:
- General WhatsApp: 01114886221
- Website Customer Service: 01102211177
- Email: esales@evanconcept.com
Evan Concept operates its website and commercial activities under the above legal company name and provides customers with wall art, canvas prints, framed artwork, decorative products, and related contracting and decoration services.
For any inquiries regarding products, orders, payments, delivery, returns, refunds, or complaints, customers may contact us through the official communication channels listed above.
3. Eligibility to Use the Website
By using our website, you confirm that:
- You are legally capable of entering into a binding transaction under applicable Egyptian law.
- The information you provide is accurate, complete, and up to date.
- You will use the website for lawful purposes only.
- You will not use the website to conduct fraudulent activities or interfere with its normal operation.
- You will not attempt to access restricted website areas or compromise its security.
- You will comply with all applicable laws and regulations when using our services.
If you are placing an order on behalf of another individual or business, you confirm that you have the necessary authority to do so.
4. Website Products and Descriptions
Evan Concept offers a selection of home decoration products, including but not limited to:
- Canvas Prints.
- Wall Art and Decorative Wall Panels.
- Framed Artwork.
- Decorative Pictures and Art Prints.
- Customized Wall Art.
- Decorative Accessories.
- Other home decoration products available on the website.
We make reasonable efforts to ensure that all product descriptions, specifications, dimensions, images, prices, and other information displayed on our website are accurate and representative of the products offered.
However, customers should be aware of the following:
4.1 Product Images
Product photographs and digital images are provided to illustrate the appearance, design, and general characteristics of the products.
Actual products may show minor differences in:
- Colors and shades due to screen settings and display technologies.
- Appearance due to lighting and photography conditions.
- Texture and finishing.
- Natural material characteristics.
- Minor manufacturing variations.
Such differences do not automatically constitute a product defect, provided the delivered product conforms to its essential advertised characteristics and applicable legal requirements.
4.2 Product Dimensions
All product dimensions displayed on the website are provided as guidance.
Customers should carefully review the specified dimensions before placing an order, particularly when purchasing wall art or framed products intended for a specific interior space.
Where dimensions are approximate, this will be indicated in the relevant product description.
4.3 Materials and Manufacturing
Depending on the product, manufacturing materials may include wood, MDF, canvas, printing materials, acrylic, and other decorative or structural components.
The exact materials and specifications applicable to each product shall be identified in its individual product description.
Customers should not assume that a particular material, technical feature, or performance characteristic applies to every product unless expressly stated.
4.4 Product Availability
All products are subject to availability.
Certain products may be manufactured upon request, produced in limited quantities, or require additional preparation time.
We reserve the right to update product availability, temporarily suspend listings, or discontinue products, subject to existing confirmed contractual obligations and applicable consumer rights.
5. Product Prices and Currency
All prices displayed on Evan Concept's website are denominated in Egyptian Pounds (EGP).
Unless otherwise expressly stated:
- Transactions are conducted exclusively in Egyptian Pounds.
- Product prices are displayed in the currency applicable to the Egyptian market.
- Any applicable taxes, delivery fees, or additional charges shall be disclosed to customers before order confirmation.
- Customers are responsible for reviewing the final order value before submitting an order.
- Prices may change without prior notice for future purchases.
A price change after an order has been properly confirmed shall not automatically alter the agreed price of that existing order.
In the event of an obvious technical or pricing error, we will contact the customer to explain the issue and seek an appropriate resolution before proceeding with the affected order.
No additional amount shall be charged without the customer's agreement or another lawful basis.
6. Customer Registration and Account Responsibility
Certain website features may require customers to create an account or provide personal information.
Customers are responsible for:
- Providing accurate registration information.
- Maintaining the confidentiality of their login credentials.
- Keeping their contact information updated.
- Notifying us of any suspected unauthorized use of their account.
- Ensuring that their account is not used for fraudulent or unlawful activities.
Evan Concept shall take reasonable measures to protect customer accounts and website information.
However, customers should also take appropriate precautions when accessing their accounts, particularly when using public or shared devices.
We reserve the right to restrict or suspend accounts involved in fraudulent activity, misuse, security violations, or breaches of these Terms and Conditions, subject to applicable law.
7. Ordering Process
Customers may place orders through the Evan Concept website by following the available ordering process.
The general ordering procedure is as follows:
- Browse the available product categories.
- Select the desired product.
- Review the product description, specifications, dimensions, and displayed price.
- Select available options or customization details, where applicable.
- Add the product to the shopping cart.
- Review the selected products and quantities.
- Enter the required customer and delivery information.
- Select an available payment method.
- Review the final order summary.
- Submit the order through the website.
Customers must ensure that all information entered during checkout is accurate.
Incorrect addresses, telephone numbers, product selections, quantities, or customization instructions may affect order processing and delivery.
7.1 Order Submission
Submitting an order through the website represents the customer's request to purchase the selected products.
An automated order acknowledgment, if issued, confirms receipt of the order request and does not necessarily constitute final acceptance.
7.2 Order Confirmation
An order may require additional verification by our customer service team.
Depending on the order, confirmation may take place through:
- Telephone calls.
- WhatsApp messages.
- Email communication.
- Other available communication channels.
Evan Concept may contact customers to verify product selections, delivery details, payment arrangements, customization requirements, or unusually large order quantities.
7.3 Order Acceptance
An order becomes accepted when Evan Concept confirms its acceptance through an authorized communication channel or otherwise proceeds in accordance with the applicable contractual arrangement.
We reserve the right to decline or cancel an order for legitimate reasons, including:
- Product unavailability.
- Incorrect or incomplete customer information.
- Suspected fraudulent transactions.
- Technical or pricing errors.
- Inability to verify the order.
- Delivery restrictions.
- Other reasonable operational or legal circumstances.
If payment has already been collected for an order that is cancelled by Evan Concept, the customer shall be entitled to an appropriate refund in accordance with applicable law.
8. Order Modifications and Cancellations
Customers who wish to modify or cancel an order should contact customer service as soon as possible.
Requests may include:
- Changing product quantities.
- Changing delivery addresses.
- Updating contact information.
- Modifying product selections.
- Correcting customization instructions.
- Cancelling an order before dispatch or production.
The ability to modify or cancel an order depends on its current processing stage.
8.1 Before Production or Preparation
Where an order has not entered production, preparation, or another irreversible processing stage, we will make reasonable efforts to accommodate modification or cancellation requests.
8.2 After Production Has Started
For customized or made-to-order products, modifications or cancellations may be restricted once production has commenced.
Any applicable restrictions shall be communicated to the customer and applied consistently with mandatory consumer protection rights.
8.3 After Dispatch
Once an order has been dispatched, cancellation may no longer be operationally possible.
However, this does not affect any statutory rights the customer may have concerning withdrawal, returns, refunds, or defective products.
9. Payment Terms and Accepted Payment Methods
Evan Concept currently supports the following payment methods:
9.1 Cash on Delivery (COD)
Customers may pay the order amount in cash upon delivery, where this payment method is available for the relevant order and delivery location.
Customers are expected to ensure that the required amount is available when the delivery is made.
9.2 InstaPay Bank Transfer
Customers may pay through InstaPay using the following registered payment destination:
InstaPay Number: 01119777351
Account Identification / Initials: Hany M...A...
Customers choosing this method should:
- Confirm the final order amount with customer service.
- Transfer the exact agreed amount.
- Retain the transfer confirmation.
- Send proof of payment to the designated customer service channel when requested.
- Wait for payment verification and order confirmation.
An uploaded screenshot or transfer notification alone does not necessarily constitute confirmed receipt of payment.
The order will be treated as paid only after the transfer has been verified through the designated payment channel.
9.3 Online Payment
Online card payment and other electronic checkout payment services are currently not available.
Any online payment functionality introduced in the future will be subject to the applicable payment provider's terms, security requirements, and updated payment information displayed on the website.
Customers should not submit payment card details through unofficial communication channels.
9.4 Payment Currency
All payments must be made in Egyptian Pounds (EGP).
9.5 Large Orders
Orders exceeding EGP 50,000 require prior telephone confirmation with our customer service team before final processing.
Such orders may require additional verification of:
- Product quantities.
- Product specifications.
- Production requirements.
- Delivery arrangements.
- Payment method.
- Customer identity and contact details.
Evan Concept may defer processing until the necessary confirmation has been completed.
10. Delivery and Shipping Policy
Evan Concept makes reasonable efforts to deliver accepted orders safely and within the estimated delivery period communicated to the customer.
Delivery availability, costs, and estimated timeframes may vary depending on:
- Customer location.
- Product dimensions and weight.
- Product availability.
- Production requirements.
- Order quantities.
- Delivery service availability.
- Unforeseen operational circumstances.
10.1 Delivery Coverage
Delivery services are provided to locations within Egypt where delivery can reasonably be arranged.
The availability of delivery to a particular location shall be confirmed during checkout or through customer service.
10.2 Delivery Charges
Delivery fees shall be communicated to the customer before order confirmation.
Free Delivery Inside Cairo:
Orders exceeding EGP 10,000 qualify for free delivery within Cairo, subject to the applicable delivery arrangements and confirmation of the delivery address.
This free delivery offer does not automatically extend to locations outside Cairo.
10.3 Delivery Timeframes
Estimated delivery dates or timeframes will be communicated through the website or customer service.
Estimated delivery times are not guaranteed deadlines unless expressly confirmed as such.
Where a significant delay occurs, Evan Concept will make reasonable efforts to notify the customer and agree on an appropriate solution.
10.4 Delivery Address
Customers must provide a complete and accurate delivery address, including:
- Governorate.
- City or district.
- Street name.
- Building number.
- Floor and apartment number, where applicable.
- Relevant delivery instructions.
- A valid contact telephone number.
10.5 Failed Delivery Attempts
If delivery cannot be completed because of an incorrect address, unavailable recipient, refusal to receive the order, or failure to respond to delivery coordination attempts, customer service may contact the customer to arrange another delivery attempt.
Any additional delivery charges shall be communicated in advance and applied subject to applicable law.
10.6 Inspection Upon Delivery
Customers are encouraged to inspect the delivered package and products upon receipt, where reasonably possible.
Any visible shipping damage, missing items, incorrect products, or apparent manufacturing defects should be reported to customer service as soon as possible.
Signing or acknowledging receipt does not waive statutory rights concerning hidden defects, non-conformity, or other legally protected claims.
11. Returns, Exchanges, and Refunds
Evan Concept is committed to handling returns, exchanges, and refunds fairly and in accordance with applicable Egyptian consumer protection legislation.
The customer's statutory rights shall prevail over any inconsistent provision in this policy.
11.1 Return Requests
Customers wishing to return a product should contact customer service and provide:
- Order number.
- Customer name.
- Contact telephone number.
- Product details.
- Reason for the return.
- Supporting photographs or documentation, where relevant.
Our team will review the request and communicate the applicable procedure.
11.2 Statutory Withdrawal and Return Rights
Under Egyptian Consumer Protection Law No. 181 of 2018, consumers generally have a right to withdraw from a purchase and return a product within 14 days of receiving it without providing a reason, subject to the statutory exceptions and conditions.
This right is separate from the consumer's rights concerning defective or non-conforming products.
11.3 Defective or Incorrect Products
If a product is delivered with a manufacturing defect, material non-conformity, or an error attributable to Evan Concept, customers should contact us promptly.
Depending on the circumstances and applicable law, the customer may be entitled to:
- Repair.
- Replacement.
- Return and refund.
- Another legally appropriate remedy.
Customers shall not be required to bear costs that the law places on the supplier in connection with an established defective or non-conforming product.
11.4 Customized and Made-to-Order Products
Some products may be manufactured according to customer-specific dimensions, artwork, colors, designs, or other special instructions.
The statutory right of withdrawal may not apply to certain goods manufactured according to the consumer's individual specifications or personalized requirements, where the applicable legal exception is satisfied.
This exception does not remove the customer's rights where a customized product is defective, incorrectly manufactured, or otherwise fails to comply with the agreed specifications.
11.5 Product Condition
Where a return is permitted, the customer should preserve the product and its packaging and avoid unnecessary damage or use.
The condition of the returned product may be considered when assessing the return, but nothing in this section shall unlawfully restrict mandatory consumer rights.
11.6 Refund Processing
Approved refunds shall be processed through an appropriate method and within the timeframe required by applicable law.
Depending on the original payment method, a refund may be made through:
- Cash refund.
- Bank transfer.
- Another mutually agreed lawful payment method.
Customers may be asked to provide the necessary information to complete the refund.
11.7 Return and Delivery Costs
The allocation of return shipping and collection costs shall depend on the reason for the return and the applicable legal provisions.
Evan Concept will not impose charges that would unlawfully restrict a customer's statutory rights.
12. Product Customization and Special Orders
Evan Concept may offer customization services for selected products.
Depending on product availability and manufacturing capabilities, customers may request:
- Specific artwork designs.
- Different frame colors.
- Alternative dimensions.
- Custom product configurations.
- Special quantities.
- Project-specific decorative solutions.
All customization requests must be clearly communicated and confirmed before production.
12.1 Customer Approval
Customers are responsible for reviewing and approving any submitted artwork, specifications, dimensions, colors, or customization instructions before production.
Where a design proof or preview is provided, the customer should carefully inspect it.
12.2 Customization Accuracy
Evan Concept shall make reasonable efforts to manufacture customized products in accordance with the confirmed specifications.
Changes requested after approval may affect production time, price, or order feasibility.
12.3 Customer-Supplied Materials
Where customers provide their own artwork, photographs, logos, or other materials, they confirm that they have the necessary rights or authorization to use those materials.
Evan Concept reserves the right to refuse materials that appear unlawful, infringing, offensive, or otherwise unsuitable for production.
13. Manufacturing Quality and Product Care
Evan Concept aims to maintain consistent manufacturing standards and product quality.
Depending on the product, manufacturing may involve printing, cutting, framing, assembly, finishing, inspection, and packaging.
Customers should follow the product-specific care and maintenance instructions provided with the product or displayed on its product page.
Unless expressly confirmed in the applicable product specifications, customers should not assume that a product is:
- Waterproof.
- Fireproof.
- Scratch-proof.
- Completely fade-proof.
- Resistant to every environmental condition.
- Suitable for outdoor installation.
Product care instructions may vary according to the materials used.
Customers should avoid exposing decorative products to unsuitable humidity, excessive heat, direct water contact, or harsh cleaning chemicals unless the relevant product instructions expressly permit such exposure.
14. Intellectual Property Rights
All intellectual property associated with the Evan Concept website and its original content is protected by applicable intellectual property laws.
This includes, without limitation:
- Evan Concept's name and branding.
- Logos and visual identity.
- Website design and layout.
- Product photographs.
- Original artwork and graphics.
- Product descriptions.
- Marketing content.
- Website text and other original materials.
Unless otherwise authorized in writing, users may not:
- Copy or reproduce website content for commercial purposes.
- Reproduce or distribute original product designs.
- Use Evan Concept branding without permission.
- Modify or commercially exploit copyrighted website materials.
- Remove copyright or ownership notices.
- Use website materials in a manner that infringes the rights of Evan Concept or third parties.
Purchasing a physical product does not automatically transfer ownership of the intellectual property rights associated with its artwork, design, or underlying creative materials.
All rights not expressly granted are reserved.
15. Customer-Submitted Content
Customers may submit photographs, artwork, reviews, comments, customization instructions, or other materials through the website or customer service channels.
By submitting such content, customers confirm that:
- They own the relevant rights or have the necessary authorization.
- The content does not unlawfully infringe another person's rights.
- The content does not violate applicable laws.
- The content does not contain malicious code or harmful material.
Customers authorize Evan Concept to use customer-submitted materials to the extent reasonably necessary to process, manufacture, deliver, and provide support for the relevant order.
This limited authorization does not transfer ownership of the customer's intellectual property.
Any separate use of customer content for public advertising, marketing, or promotional purposes will require an appropriate legal basis and any consent required by applicable law.
16. Website Use and Prohibited Activities
Users must not:
- Use the website for fraudulent purposes.
- Submit false or misleading information.
- Attempt unauthorized access to website systems.
- Disrupt website operations.
- Introduce malicious software or harmful code.
- Interfere with other customers' access to the website.
- Collect or misuse customer information.
- Copy or scrape website content unlawfully.
- Impersonate Evan Concept or its representatives.
- Use the website in violation of applicable laws.
Evan Concept reserves the right to take reasonable action against misuse, including restricting access, suspending accounts, or referring suspected unlawful activity to the competent authorities where appropriate.
17. Website Availability and Technical Issues
We aim to maintain the availability and proper functioning of the website.
However, continuous and uninterrupted access cannot be guaranteed.
Temporary interruptions may occur due to:
- Scheduled maintenance.
- Software updates.
- Hosting or server issues.
- Internet connectivity problems.
- Security incidents.
- Third-party technical failures.
- Circumstances beyond our reasonable control.
Evan Concept may update, modify, suspend, or discontinue website features when reasonably necessary.
Such actions shall not be used to avoid obligations relating to orders that have already been accepted.
18. Third-Party Services and External Links
The website may contain links to third-party websites or use external services, including:
- Payment service providers.
- Delivery and logistics providers.
- Website hosting services.
- Analytics services.
- Social media platforms.
- Communication services.
These services may operate under their own terms and privacy policies.
Evan Concept does not control the independent content, policies, or operations of external websites.
Customers should review the relevant third-party terms before using those services.
This provision does not exclude any responsibility that Evan Concept may have under applicable law for services it provides or arrangements it controls.
19. Privacy and Personal Information
Evan Concept respects customer privacy and is committed to handling personal information responsibly.
Personal information may include:
- Customer names.
- Telephone numbers.
- Email addresses.
- Delivery addresses.
- Order details.
- Payment verification information.
- Customer service communications.
- Website account information.
Such information may be processed for legitimate purposes, including:
- Processing and confirming orders.
- Arranging product delivery.
- Verifying payments.
- Providing customer support.
- Managing returns and refunds.
- Preventing fraud.
- Maintaining transaction records.
- Complying with applicable legal obligations.
- Improving website services.
Personal information shall be handled in accordance with the applicable privacy policy and relevant Egyptian data protection legislation.
Customers should refer to the separate Privacy Policy available on the website for detailed information concerning personal data collection, processing, storage, sharing, and applicable rights.
Marketing communications shall be handled in accordance with applicable consent and data protection requirements.
20. Limitation of Liability
Evan Concept shall be responsible for its obligations in accordance with applicable Egyptian law.
Nothing in these Terms and Conditions shall exclude or restrict liability where such exclusion or restriction is prohibited by law.
To the extent permitted by applicable law, Evan Concept shall not be responsible for losses arising solely from:
- Incorrect information supplied by the customer.
- Unauthorized use of customer account credentials attributable to the customer.
- Improper installation or use contrary to product instructions.
- Unauthorized modification of products after delivery.
- Customer failure to follow applicable care instructions.
- Independent third-party acts beyond our reasonable control.
This section does not exclude responsibility for defective products, misleading product information, failure to fulfill contractual obligations, or any other matter for which Evan Concept is legally responsible.
21. Force Majeure and Exceptional Circumstances
Evan Concept shall not be considered in breach solely because performance is prevented or materially delayed by circumstances beyond its reasonable control, to the extent recognized by applicable law.
Such circumstances may include:
- Natural disasters.
- Fires and major accidents.
- Government restrictions.
- Public emergencies.
- War or civil disturbances.
- Significant transportation disruptions.
- Widespread infrastructure failures.
- Other exceptional events beyond reasonable control.
Where such circumstances affect an existing order, Evan Concept will make reasonable efforts to notify the customer and discuss an appropriate solution.
This provision does not remove mandatory refund or consumer protection obligations.
22. Customer Complaints and Dispute Resolution
Evan Concept encourages customers to contact its customer service team first whenever an issue arises.
Complaints may relate to:
- Product quality.
- Incorrect orders.
- Missing items.
- Delivery delays.
- Payment issues.
- Returns and refunds.
- Customer service.
- Website technical problems.
Customers should provide their order number and relevant supporting information to help us investigate the matter.
Our customer service team will review complaints and make reasonable efforts to provide an appropriate response.
Where a complaint cannot be resolved directly, customers retain the right to approach the competent Egyptian authorities, including the Consumer Protection Agency.
23. Applicable Law and Jurisdiction
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Arab Republic of Egypt.
Any dispute arising from the use of the website, the purchase of products, or the interpretation of these Terms and Conditions shall be addressed in accordance with applicable Egyptian law and the jurisdiction of the competent Egyptian courts.
Nothing in this section shall deprive consumers of mandatory rights or legal protections available to them under Egyptian law.
24. Amendments to These Terms and Conditions
Evan Concept reserves the right to update or amend these Terms and Conditions when necessary, including to reflect:
- Changes in applicable laws.
- Changes in business operations.
- New products or services.
- New payment methods.
- Delivery policy changes.
- Website functionality updates.
- Security or operational requirements.
The updated version shall be published on the website with its revised effective date.
Changes shall apply prospectively, subject to applicable law and any existing contractual rights.
Customers are encouraged to review this page periodically.
25. Severability
If any provision of these Terms and Conditions is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent legally permissible.
The remaining provisions shall continue to apply to the extent they remain valid and enforceable.
26. No Waiver
Failure by Evan Concept to exercise or enforce any right under these Terms and Conditions shall not constitute a waiver of that right.
Any waiver must be consistent with applicable law.
27. Entire Agreement
These Terms and Conditions, together with the applicable product descriptions, confirmed order details, payment policy, shipping policy, return policy, and privacy policy, constitute the terms governing the customer's use of the website and relevant purchase transactions.
Where a specific confirmed agreement or mandatory legal provision conflicts with a general provision in these Terms and Conditions, the applicable mandatory law and relevant specific agreement shall prevail.
28. Contact Information
For questions, clarifications, complaints, or assistance concerning these Terms and Conditions, please contact Evan Concept through the following channels:
Evan Concept for Contracting & Decorations
Website: https://evanconcept.com/
General WhatsApp: 01114886221
Website Customer Service: 01102211177
Email: esales@evanconcept.com
Official Address:
4 Hami Abdel Aaty Street, Eighth District, Nasr City, Cairo, Arab Republic of Egypt.
Thank you for choosing Evan Concept.
We appreciate your trust and look forward to providing you with quality wall art, decorative products, and a reliable shopping experience.
Evan Concept – Designed for Interiors. Engineered for Scale.
© 2026 Evan Concept for Contracting & Decorations. All rights reserved.