FAQ
EVAN CONCEPT
Website FAQ
Frequently Asked Questions (FAQ)
Website Customer Support & Shopping Guide
Designed for Interiors. Engineered for Scale.
Welcome to Evan Concept
Welcome to Evan Concept! We are committed to making your shopping experience simple, convenient, and reliable. Whether you are purchasing a single canvas print for your home, decorating a commercial space, or looking for a manufacturing and supply partner for your business, this section will help you find the information you need.
FAQ Content Index
Use this index to navigate directly to the topic you need.
Contents
02. Products and Manufacturing
03. Ordering Any Artwork from Evan Gallery
04. Website Orders and Shopping
05. Prices and Payment Methods.
07. Returns, Exchanges and Refunds
08. Customer Service and Support.
09. Wholesale, B2B and Business Partnerships
10. Legal and General Information
01. About Evan Concept
1. What is Evan Concept?
Evan Concept is an Egyptian company specializing in contracting, decoration, wall art, canvas prints, and decorative products. We combine design, manufacturing, customization, and product supply to serve individual customers and businesses.
2. What is EVAN tableau?
EVAN tableau is our wall art and canvas-printing brand, offering decorative artwork and interior solutions for residential and commercial spaces.
3. What products does Evan Concept offer?
Our product range includes:
- Canvas prints and wall art.
- Framed artwork.
- Decorative wall pieces.
- Customized artwork.
- Decorative accessories and selected home décor products.
- Special collections for residential and commercial projects.
Product availability and specifications are displayed on the relevant product pages.
4. Who can purchase from Evan Concept?
Our products are available to:
- Individual customers.
- Homeowners and tenants.
- Interior designers and architects.
- Contractors and real estate developers.
- Hotels, restaurants, and hospitality businesses.
- Retailers, wholesalers, and distributors.
- Corporate offices and commercial establishments.
5. Where is Evan Concept located?
Evan Concept operates in Cairo, Egypt, with its official registered address in Nasr City, Cairo.
6. Does Evan Concept manufacture its own products?
Evan Concept specializes in product preparation, manufacturing, finishing, quality inspection, and supply. Our canvas-printing workflow is organized around design, printing, preparation, stretching, finishing, inspection, packaging, and delivery.
02. Products and Manufacturing
7. What is a canvas print?
A canvas print is a decorative artwork printed on canvas material and prepared for display on a wall. Depending on the selected product configuration, it may be supplied as a standard canvas or with an additional frame.
8. What materials are used in your canvas prints?
Our specified canvas construction includes:
- 350 GSM canvas material.
- A maple wood structural frame.
- A 4 mm moisture-resistant MDF front support.
- A professionally prepared and stretched printed canvas.
The exact construction may vary according to the selected product and configuration. Please refer to the individual product description for applicable specifications.
9. What is the depth of the canvas frame?
Our specified canvas-frame construction uses a 3 cm structural depth. Please check the relevant product description for the exact dimensions of the model you are purchasing.
10. Are your canvas prints available in different sizes?
Yes. We offer different sizes depending on the artwork and product configuration. Available dimensions and prices are displayed on each product page.
11. Can I choose a frame for my artwork?
Where available, customers can select from the frame options displayed on the product page, including standard, wooden-frame, and glass-frame configurations.
Available frame colors and finishes depend on the selected product.
12. Can I request customized artwork?
Yes. We accept customization inquiries, subject to design feasibility and production approval.
Customization may include:
- Different dimensions.
- Specific artwork or themes.
- Color adjustments.
- Special compositions.
- Interior-design matching.
- Custom collections for commercial projects.
Please contact our customer service team before placing a customized order.
13. Can I request a product that is not listed on the website?
Yes. You can send us your reference image, requested dimensions, and preferred specifications. Our team will review your request and inform you about availability, pricing, and production requirements.
14. Are the product images identical to the delivered products?
We make every effort to represent our products accurately through website images. However, minor differences in screen display, lighting, and color reproduction may occur. Please use the product specifications and descriptions as your primary reference.
15. Are your canvas prints waterproof or scratch-proof?
We do not advertise our products as waterproof, scratch-proof, fireproof, or completely fade-proof unless the relevant specification has been verified. We recommend following the product's care instructions to maintain its appearance.
16. How should I clean and maintain my canvas print?
For regular maintenance:
- Remove dust gently using a soft, dry cloth.
- Avoid excessive pressure on the printed surface.
- Avoid aggressive cleaning chemicals.
- Avoid excessive moisture unless specifically permitted by the product's care instructions.
03. Ordering Any Artwork from Evan Gallery
YOUR FAVORITE PICTURE. YOUR PREFERRED SIZE. YOUR CHOICE.
Can't find your desired picture among our online store products? Explore our extended gallery and order the artwork you love!
Visit Evan Gallery: https://gallery.evanconcept.com/
Our extended gallery allows you to explore additional artwork beyond the products currently displayed in the Evan Tableau online store. You can select your favorite design and request it through our website or directly through our customer service team.
17. Can I order a picture that is not listed in the online store?
Absolutely! You can order artwork from Evan Gallery even if it is not currently displayed among our online store products.
We believe your choices should not be limited to our current product listings. Our extended gallery lets you explore additional artwork and select the picture that best suits your space.
How to order:
1. Visit Evan Gallery: https://gallery.evanconcept.com/.
2. Browse the available artwork and choose your favorite picture.
3. Note the picture or design code, if available.
4. Decide on your preferred size and specifications.
5. Submit your request through the website's Checkout Notes / Order Notes field, or contact our customer service team directly by phone or WhatsApp.
Our sales team will review your request and confirm the selected artwork, available specifications, pricing, and production arrangements before proceeding.
Your favorite picture, your preferred dimensions, and your choice of specifications — we will help you make it happen!
18. How can I order artwork from Evan Gallery through the website?
You can submit your request directly while placing an order:
1. Visit Evan Gallery and select your preferred picture. Copy its design code.
2. Visit the Evan Tableau online store: https://evanconcept.com/.
3. Select the relevant canvas or artwork product.
4. Choose your preferred available size or customization option.
5. Add the product to your cart.
6. During checkout, enter the picture code, requested dimensions, and additional specifications in the Checkout Notes / Order Notes field.
7. Submit your order.
Our sales team will review your request and contact you if further clarification or confirmation is required.
Important: Make sure to include the correct picture code so our team can identify your selected artwork accurately.
19. Can I order artwork from Evan Gallery through WhatsApp or phone?
Yes! You do not have to complete the entire ordering process online.
Contact our customer service team and provide:
- Your selected picture or design code.
- A screenshot or reference image, if available.
- Your desired canvas dimensions.
- Preferred frame color and specifications.
- Required quantity.
- Delivery location.
Our representatives will assist you with the quotation, order confirmation, and next steps.
Contact our team:
- WhatsApp: +201114886221
- Website Customer Service: +201102211177
- Email: esales@evanconcept.com
20. Can I request a custom size for a picture from Evan Gallery?
Yes. You can request dimensions different from the standard sizes displayed in our online store.
Our team will review the selected artwork, requested dimensions, and production requirements, then confirm feasibility and pricing.
Custom sizes are subject to artwork suitability, material availability, and production approval.
21. What if I cannot find the picture code?
No problem! If a picture code is not available, send our team a screenshot or direct reference to the selected artwork from Evan Gallery.
This will help us identify the design and review your request.
We recommend including the gallery image or a clear screenshot whenever a design code is unavailable.
22. Can I use my own photograph or artwork?
Yes. You can contact our sales team to request printing your own photograph or selected image.
Our team will review:
- Image quality and resolution.
- Image dimensions and aspect ratio.
- Printing suitability.
- Requested canvas size.
- Any necessary image preparation.
Once the artwork has been reviewed, we will confirm whether it is suitable for production and provide the applicable quotation.
Bring your own inspiration to life with Evan Concept!
04. Website Orders and Shopping
23. How can I place an order?
Ordering from our website is simple:
1. Visit https://evanconcept.com/.
2. Browse the available product categories.
3. Select your preferred artwork.
4. Choose the available size, frame type, and color.
5. Select the required quantity.
6. Add the product to your shopping cart.
7. Enter your delivery details.
8. Select an available shipping and payment method.
9. Review your order information and final total.
10. Confirm your order.
Our customer service team may contact you to verify your order before processing it.
24. Do I need to create an account to order?
You can use the available checkout options displayed on our website. If account registration is required for a particular checkout process, follow the instructions shown during checkout.
25. Can I order more than one product?
Yes. You can add multiple products to your shopping cart and purchase them together, subject to availability and the applicable order policies.
26. Can I modify my order after submitting it?
If you need to modify your order, contact customer service as soon as possible. Changes depend on the order's processing and manufacturing status.
Once manufacturing has started, modifications may no longer be possible.
27. How do I know that my order has been received?
After submitting your order, you should receive the available website confirmation. Our customer service team may also contact you by telephone or WhatsApp to verify the order details.
28. Will someone contact me after I place an order?
Yes. Our customer service team may contact you to confirm your order, verify your delivery information, clarify specifications, and communicate any applicable payment requirements.
29. Can I cancel my order?
Cancellation requests should be submitted as early as possible. The applicable cancellation and refund conditions depend on whether manufacturing has started and whether the order is a special or customized order.
Please contact customer service immediately if you wish to cancel.
05. Prices and Payment Methods
30. What currency does Evan Concept use?
All website prices, orders, and transactions are denominated in Egyptian Pounds (EGP). We currently accept orders and payments in Egyptian Pounds only.
31. What payment methods are currently available?
We currently offer:
- Cash on Delivery (COD).
- Bank-account transfer through InstaPay.
Online payment through additional electronic payment methods is planned for the future and will be announced when available.
32. How can I pay through InstaPay?
You can transfer your payment using the following details:
InstaPay Number: 01119777351
Account Name: Hany...M...A...
Please verify the payment details with our customer service team before making your transfer. After completing the transfer, share the transaction confirmation with our team for verification.
33. Is Cash on Delivery available?
Yes. Cash on Delivery is one of our currently available payment methods. You can select it during checkout wherever the option is available.
34. Are there advance-payment requirements for large orders?
Yes. Certain order values require an advance payment before manufacturing or order processing begins.
Our current advance-payment structure is:
- Orders from EGP 5,000 up to less than EGP 20,000: 30% advance payment.
- Orders of EGP 20,000 or more: 50% advance payment.
Advance payments are made through InstaPay after the order has been reviewed and confirmed by our customer service team.
35. Why is an advance payment required?
Advance payments help confirm customer commitment and cover the initial requirements associated with manufacturing, material preparation, and order processing, particularly for large and customized orders.
36. Do orders above EGP 50,000 require additional confirmation?
Yes. Orders exceeding EGP 50,000 require prior telephone confirmation with our customer service team before proceeding.
37. Are there any hidden charges?
The applicable product prices and shipping charges are presented during the ordering process. Customers should review the final checkout summary before confirming their purchases.
Any additional charges, if applicable, should be communicated before order confirmation.
06. Shipping and Delivery
38. Where does Evan Concept deliver?
We currently provide domestic delivery within Egypt. Delivery availability and charges depend on the destination.
39. Is delivery free?
Yes. We provide free delivery for orders exceeding EGP 10,000 within Cairo only.
For destinations outside Cairo, standard delivery charges apply according to the delivery location.
40. How much does shipping cost?
Shipping charges vary depending on the destination and applicable delivery arrangements. The shipping cost will be displayed or confirmed during the ordering process.
41. Do you offer international shipping?
International shipping is not currently available. We currently focus on serving customers within Egypt.
42. How long does delivery take?
Delivery time depends on product availability, order quantity, customization requirements, manufacturing workload, and destination.
The expected delivery timeframe will be communicated by our customer service team when your order is confirmed.
43. How are products packaged before delivery?
Products are inspected and prepared for transportation before dispatch. We use protective packaging appropriate to the product to help reduce the risk of damage during handling and delivery.
44. Can I receive my order at a different address?
Yes. You can enter your preferred delivery address during checkout. Please ensure that the address, contact number, and any relevant delivery instructions are accurate.
45. Can I collect my order instead of receiving delivery?
Please contact customer service to confirm whether collection is available for your specific order and arrange the details before visiting.
46. What should I do if my order arrives damaged?
Please contact customer service as soon as possible after receiving your order. Provide your order details and clear photographs of the product and its packaging so that our team can review the issue and advise you on the next steps.
07. Returns, Exchanges and Refunds
47. Does Evan Concept offer returns and refunds?
Yes. We provide a 14-day return and refund service, subject to the applicable return conditions, product eligibility, and inspection requirements.
48. How can I request a return or exchange?
Contact our customer service team within 14 days of receiving your order. Provide:
- Your order number.
- The product name.
- The reason for the return or exchange.
- Photographs or supporting information when relevant.
Our team will review your request and explain the applicable procedure.
49. Can I return a customized or special-order product?
Special-order and customized products may be subject to different return and cancellation conditions because they are prepared according to specific customer requirements.
Please contact our team before placing a special order to understand its applicable conditions.
50. What happens if I cancel after manufacturing has started?
The following conditions apply:
- Special orders: If manufacturing has started, the advance payment is non-refundable.
- Other orders: If manufacturing has started, a 10% administrative fee will be deducted from the advance payment when processing an eligible cancellation.
Please contact customer service for an assessment of your particular order.
51. How long does a refund take?
Refund requests are reviewed individually. Once approved, our customer service team will communicate the applicable refund procedure and expected processing timeframe.
52. Can I exchange a product?
Exchange requests are reviewed according to the product condition, order circumstances, and applicable return conditions. Contact our team within the applicable 14-day period for assistance.
08. Customer Service and Support
53. How can I contact Evan Concept?
Our customer service team is available through the following channels:
General WhatsApp: +20 1114886221
Website Customer Service: 01102211177
Email: esales@evanconcept.com
Website: https://evanconcept.com/
54. What can customer service help me with?
Our customer service team can assist with:
- Product information and specifications.
- Product availability.
- Order placement and confirmation.
- Payment instructions.
- Shipping and delivery inquiries.
- Order modifications and cancellation requests.
- Return, exchange, and refund requests.
- Customized product inquiries.
- Wholesale and distributor inquiries.
- Complaints and after-sales support.
55. Can I ask for product recommendations?
Absolutely. Our team can help you explore available designs, sizes, frame options, and suitable products according to your preferences and requirements.
56. How can I follow up on an existing order?
Contact us through WhatsApp, telephone, or email and provide your order number. Our team will help you check the latest available information about your order.
57. How can I submit a complaint or provide feedback?
You can submit your complaint or feedback through our official WhatsApp number, website customer service number, or email. Please include your order number and a description of the issue to help us investigate it efficiently.
09. Wholesale, B2B and Business Partnerships
58. Does Evan Concept offer wholesale prices?
Yes. We provide special commercial pricing for eligible wholesale customers, retailers, distributors, and business partners.
59. What is the minimum wholesale order?
Our standard minimum wholesale order is 50 pieces.
Special pricing and commercial arrangements are available for qualifying bulk orders.
60. What are the delivery terms for wholesale orders?
Our current wholesale delivery guidelines are:
- Orders from 51 to 150 pieces: approximately 15 business days.
- Orders exceeding 150 pieces: delivery schedules are discussed with our Supply Department and confirmed according to production requirements.
All stated delivery periods are in business days and are subject to order confirmation and production planning.
61. Does Evan Concept supply hotels and commercial projects?
Yes. We welcome inquiries from hotels, restaurants, offices, real estate developers, hospitality businesses, contractors, and interior-design companies.
We can discuss product selection, project requirements, quantities, customization, and commercial terms.
62. Can you manufacture custom collections for businesses?
Yes. We can discuss custom collections developed around a partner's brand identity, interior-design requirements, commercial objectives, and target customers.
63. Do you offer private-label manufacturing?
We can discuss private-label manufacturing and branding arrangements subject to commercial feasibility, production requirements, and mutual agreement.
64. Can distributors and retailers become official partners?
Yes. We welcome cooperation proposals from distributors, retailers, furniture companies, online stores, and other businesses interested in offering our products.
65. How can I request a wholesale quotation?
Contact our sales team through WhatsApp or email and provide:
- Your company or business name.
- Your business activity.
- The products you are interested in.
- Estimated order quantity.
- Customization requirements, if any.
- Delivery destination.
Our team will review your requirements and provide the appropriate commercial proposal.
66. Can Evan Concept support large-volume production?
We support bulk manufacturing and project-based supply according to confirmed production capacity, material availability, specifications, and delivery schedules.
Large-volume orders are reviewed individually to establish suitable production and delivery arrangements.
10. Legal and General Information
67. Is Evan Concept a registered company?
Yes. Evan Concept is a registered Egyptian business.
Official Legal Company Name: Evan Concept for General Contracting, Public Supplies, and Decoration.
Commercial Registration Number: 263186.
Tax Registration Number: 207-489-773.
68. Where can I find your website policies?
Our website policies and terms provide additional information about purchasing, payment, delivery, returns, privacy, and customer responsibilities. We recommend reviewing the relevant policy before submitting an order.
69. How is my personal information handled?
We handle customer information in accordance with our published Privacy Policy. Personal information is used for legitimate business purposes, including order processing, customer communication, delivery arrangements, and customer support.
70. Can website policies change?
Evan Concept reserves the right to update its website information, product offerings, pricing, and policies when necessary. Customers should refer to the latest published version of the applicable policy.
Still Have Questions?
We are happy to help!
Whether you need assistance choosing the right canvas print, checking an order, requesting a customized design, or discussing a business partnership, our team is ready to assist.
Contact Evan Concept
- WhatsApp: +20 1114886221
- Customer Service: 01102211177
- Email: esales@evanconcept.com
- Website: https://evanconcept.com/
EVAN CONCEPT | EVAN TABLEAU
Designed for Interiors. Engineered for Scale.